/* ══ SHARED SUPPORT TICKET UI ══
   Ticket status/priority/category badges, the reply thread, change-history
   panel, and the attachment-picker widget (dropzone + file chips) — used
   across admin.html, admin-ticket.html, account.html, account-ticket.html,
   and support.html. Edit here to change it everywhere.

   The attachment picker's dropzone/text/chip sizing is intentionally
   different on the two "new ticket" forms (a bit roomier) vs the compact
   reply composers — those pages layer one small local override each rather
   than forcing a single size on every context. */

/* -- Ticket detail page shell (admin-ticket.html / account-ticket.html) -- */
.tix-page-wrap{padding-top:58px;min-height:100vh}
.tix-page{max-width:820px;margin:0 auto;padding:32px 32px 80px}
.tix-back{display:inline-flex;align-items:center;gap:6px;font-family:'Rajdhani',sans-serif;font-size:13px;font-weight:600;color:var(--muted);text-decoration:none;margin-bottom:20px;transition:color .15s}
.tix-back:hover{color:var(--text)}
/* Ticket detail pages use the shared .admin-main (admin-shell.css) but their
   inner .tix-page already caps its own width, so the outer main's padding
   would otherwise double up. */
.admin-main .tix-page{padding:0}

/* -- Badges -- */
.ticket-category{display:inline-block;padding:2px 7px;border-radius:2px;font-family:'Share Tech Mono',monospace;font-size:9px;letter-spacing:.5px;background:rgba(91,155,213,.1);border:1px solid rgba(91,155,213,.2);color:var(--blue);margin-right:6px}
.ticket-status{display:inline-block;font-family:'Share Tech Mono',monospace;font-size:8px;letter-spacing:.5px;padding:2px 6px;border-radius:2px;margin-left:8px;vertical-align:middle}
.ticket-status.new{background:rgba(155,89,182,.12);border:1px solid rgba(155,89,182,.3);color:#b07cc6}
.ticket-status.open{background:rgba(91,155,213,.1);border:1px solid rgba(91,155,213,.2);color:var(--blue)}
.ticket-status.pending{background:rgba(201,162,39,.12);border:1px solid rgba(201,162,39,.3);color:#c9a227}
.ticket-status.awaiting_reply{background:rgba(232,105,58,.12);border:1px solid rgba(232,105,58,.3);color:var(--accent)}
.ticket-status.on_hold{background:rgba(255,255,255,.06);border:1px solid rgba(255,255,255,.15);color:var(--muted)}
.ticket-status.resolved{background:rgba(76,175,125,.1);border:1px solid rgba(76,175,125,.2);color:var(--green)}
.ticket-status.closed{background:rgba(226,75,74,.08);border:1px solid rgba(226,75,74,.2);color:var(--red)}
/* No margin-left here — table-row usage (admin.html/account.html) wants the
   badge flush in its own cell. The two ticket detail pages, where this sits
   right after a .ticket-status badge inline, add their own local
   `.ticket-priority{margin-left:8px}` override. */
.ticket-priority{display:inline-block;font-family:'Share Tech Mono',monospace;font-size:8px;letter-spacing:.5px;padding:2px 6px;border-radius:2px;vertical-align:middle;text-transform:uppercase}
.ticket-priority.Low{background:rgba(255,255,255,.05);border:1px solid rgba(255,255,255,.12);color:var(--muted)}
.ticket-priority.Medium{background:rgba(201,162,39,.12);border:1px solid rgba(201,162,39,.3);color:#c9a227}
.ticket-priority.High{background:rgba(226,75,74,.1);border:1px solid rgba(226,75,74,.25);color:var(--red)}
.sub-status{display:inline-block;font-family:'Share Tech Mono',monospace;font-size:8px;letter-spacing:.5px;padding:2px 6px;border-radius:2px;vertical-align:middle;text-transform:uppercase}
.sub-status.none{background:rgba(255,255,255,.05);border:1px solid rgba(255,255,255,.1);color:var(--muted)}
.sub-status.trial{background:rgba(91,155,213,.1);border:1px solid rgba(91,155,213,.2);color:var(--blue)}
.sub-status.active{background:rgba(76,175,125,.1);border:1px solid rgba(76,175,125,.2);color:var(--green)}
.sub-status.past_due{background:rgba(201,162,39,.1);border:1px solid rgba(201,162,39,.25);color:#c9a227}
.sub-status.canceled{background:rgba(226,75,74,.1);border:1px solid rgba(226,75,74,.25);color:var(--red)}
.sub-status.beta{background:rgba(232,105,58,.1);border:1px solid rgba(232,105,58,.25);color:var(--accent)}
.tix-unread-dot{display:inline-block;width:7px;height:7px;border-radius:50%;background:var(--accent);margin-right:7px;vertical-align:middle;flex-shrink:0}
.stale-badge{display:inline-block;margin-left:6px;padding:1px 6px;border-radius:2px;font-family:'Share Tech Mono',monospace;font-size:8px;letter-spacing:.4px;background:rgba(226,75,74,.1);border:1px solid rgba(226,75,74,.25);color:var(--red);vertical-align:middle}

/* -- Ticket table row (admin.html + account.html ticket lists) -- */
.ticket-row{cursor:pointer}
.ticket-row td{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:260px}

/* -- Message / attachments / reply thread -- */
.ticket-message{font-size:13.5px;color:var(--text);line-height:1.65;white-space:pre-wrap;word-break:break-word}
.ticket-attachments{display:flex;flex-wrap:wrap;gap:6px;margin-top:12px}
.ticket-attach{display:inline-flex;align-items:center;gap:6px;background:rgba(255,255,255,.04);border:1px solid var(--border);border-radius:3px;padding:4px 9px;font-family:'Share Tech Mono',monospace;font-size:10px;color:var(--text);text-decoration:none;transition:border-color .15s}
.ticket-attach:hover{border-color:var(--accent);color:var(--accent)}
.ticket-attach-size{color:var(--muted)}
.ticket-thread{display:flex;flex-direction:column;gap:8px;margin-top:18px}
.ticket-reply{padding:10px 14px;border-radius:4px;font-size:13.5px;border:1px solid var(--border)}
.ticket-reply.customer{background:rgba(255,255,255,.03);color:var(--text)}
.ticket-reply.admin{background:rgba(232,105,58,.06);border-color:rgba(232,105,58,.2);color:var(--text)}
.ticket-reply.internal{background:rgba(201,162,39,.07);border-color:rgba(201,162,39,.25)}
.ticket-reply-hdr{font-family:'Share Tech Mono',monospace;font-size:9.5px;letter-spacing:.5px;color:var(--muted);margin-bottom:4px;text-transform:uppercase}
.ticket-reply-body{line-height:1.5;white-space:pre-wrap;word-break:break-word}
.ticket-reply.admin .ticket-reply-hdr{color:var(--accent)}
.ticket-reply.internal .ticket-reply-hdr{color:#c9a227}
.reply-internal-toggle{display:flex;align-items:center;gap:7px;font-family:'Share Tech Mono',monospace;font-size:10px;letter-spacing:.3px;color:var(--muted);cursor:pointer;user-select:none}
.reply-internal-toggle input{margin:0;cursor:pointer}
.ticket-reply-compose{display:flex;flex-direction:column;gap:10px;margin-top:20px;padding-top:20px;border-top:1px solid var(--border)}
.ticket-reply-compose textarea{background:var(--panel2);border:1px solid rgba(255,255,255,.12);color:var(--text);padding:10px 13px;border-radius:3px;font-family:'Exo 2',sans-serif;font-size:13.5px;outline:none;resize:vertical;min-height:90px;width:100%;box-sizing:border-box}
.ticket-reply-compose textarea:focus{border-color:var(--accent)}

/* -- Change history -- */
.ticket-history-details{margin-top:16px;padding-top:16px;border-top:1px solid var(--border)}
.ticket-history-details summary{cursor:pointer;font-family:'Share Tech Mono',monospace;font-size:10.5px;letter-spacing:.4px;color:var(--muted);text-transform:uppercase}
.ticket-history-details summary:hover{color:var(--text)}
.ticket-history-item{font-size:11.5px;color:var(--muted);padding:6px 0;border-bottom:1px solid rgba(255,255,255,.05)}
.ticket-history-item:last-child{border-bottom:none}
.ticket-history-item strong{color:var(--text);font-weight:600}
.ticket-history-field{color:var(--blue);font-family:'Share Tech Mono',monospace;font-size:9px;text-transform:uppercase;letter-spacing:.4px;margin-right:4px}
.ticket-history-auto{opacity:.7;font-style:italic}
.ticket-history-time{opacity:.7;margin-left:4px}

/* -- Attachment picker (dropzone + file chips) -- */
.attach-dropzone{position:relative;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:6px;padding:16px;border:1.5px dashed rgba(255,255,255,.18);border-radius:6px;background:rgba(255,255,255,.02);color:var(--muted);text-align:center;transition:border-color .18s,background .18s}
.attach-dropzone-text{font-size:11.5px;line-height:1.4}
.attach-dropzone-text strong{color:var(--text);font-weight:700}
.attach-dropzone:hover,.attach-dropzone.dragover{border-color:var(--accent);background:rgba(192,68,10,.06)}
.attach-file-input{position:absolute;inset:0;width:100%;height:100%;opacity:0;cursor:pointer}
.attach-chip{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:6px 10px;background:rgba(255,255,255,.04);border:1px solid rgba(255,255,255,.08);border-radius:4px;font-size:11px;color:var(--text);margin-top:6px}
.attach-chip-name{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.attach-chip-size{color:var(--muted);flex-shrink:0;font-family:'Share Tech Mono',monospace;font-size:10px}
.attach-chip-remove{cursor:pointer;color:var(--muted);flex-shrink:0;background:none;border:none;font-size:15px;line-height:1;padding:0 2px}
.attach-chip-remove:hover{color:#e57373}
.attach-error{color:#e57373;font-size:11px;margin-top:6px}